If you are experiencing an emergency or if you’re are at risk of harming yourself or others, call 911 immediately.
To get direct help and guidance about mental health services, call the Behavioral Health Service Call Center, available 24/7 at 1 (844) 401-0111.
Assessment and Admissions Process
The Patient Assessment Services Department (PAS) is open 24 hours a day, seven days a week. We will work together with you to begin to identify and understand the psychological, psychiatric or emotional challenges you’re facing. Our comprehensive psychiatric assessment is designed to provide an evaluation and inform your treatment.
Family involvement is essential to ongoing support and recovery, and thus a primary consideration in all treatment models at Butler. You are welcome to bring a family member, supportive friend, or a significant other to accompany you during the admission process. We value input from your support system and will include them to the extent that it is appropriate.
If possible, please call ahead before arriving. Open 24 hours a day, seven days a week. Please park in Lot A3.
Learn more about our process from our Patient Advisory Council.
Diane Ferreira, RN | An Honest Conversation about Treatment
We have modified our belongings management process to adapt to a new environment of safety at Butler Hospital.
During the admitting process, Butler’s security team will assist patients in selecting the belongings that are allowable on the unit so they may be brought to their room. Belongings that are not permissible will be placed in a storage bag. During a patient’s stay, belongings are stored safely in a secured area of the Hospitality Suite. When patients are discharged and directed to the Hospitality Suite, they will pick up their bag of belongings, which is not to be opened until patients have left the building.
Patients are able to have these personal items on the inpatient unit floor.
- Two sets of clothing plus one set of night clothes.
- Eyeglasses, contacts and contact solution.
- Comb or brush, other personal care items are available on the unit.
- Belt and one pair of shoes.
- Hearing aids and dentures.
- Medical equipment, such as walkers, crutches, canes or C-pap machines.
- Adolescent unit: textbooks, journals, necessary sensory items and limited personal care items.
- Geriatric unit: additional clothing brought by family is searched by the unit staff.
Other than the geriatric unit belongings brought to the hospital by a visitor after a patient is admitted must be processed through the security office, located near the main entrance of the Riverview Building. The same restrictions apply. There are no exceptions.
Thank you for understanding our need to change our process to protect our patients and staff.
The assessment team specializes in caring for people with psychiatric and addictive conditions. The multidisciplinary group works together to assess your condition with your input in order to create a comprehensive treatment plan. During the assessment process you can expect:
- When you arrive at Butler Hospital’s emergency department, a member of our security team will verify whether you or anyone in your company possesses any items that may pose a safety risk to you or to others. Security will search your belongings for things such as concealed substances, prescription medications and weapons. Any items deemed to be potentially unsafe are bagged and locked in a secure area while you are in our care.
- An intake coordinator will take your vital signs and preliminary information in order to assess the level of severity of your health condition.
- A clinician will discuss in more detail any immediate risks or concerns that you have about your health. To better understand your symptoms, you will be asked about your reasons for coming to the hospital, as well as any other important details about your behaviors and thoughts. You will need to provide information about present or past medical conditions and complete some forms.
- A pharmacy technician will collect information from you about any medication you’re currently taking. The technician will work with a physician to verify and coordinate prescription medications.
- The clinician will brief a psychiatrist on your condition, who will meet with you to make a final decision on the best treatment options.
- Our admissions staff will discuss the results of the evaluation and treatment recommendations to facilitate your transition into care, whether it is inpatient, partial hospital or accessing services in the community.
- A patient financial services representative will discuss insurance options and/or policy limits with you based on your treatment plan. Obtaining pre-certification, the process of having your insurance company authorize and pay for your treatment can be a time-consuming process, but our team will provide assistance.
Medical tests or evaluations not provided by Butler Hospital may sometimes be needed. If you require medical clearance or stabilization, we will explain what is recommended and assist with a transfer to an appropriate medical facility.
Being Admitted for the Right Care
If you are admitted for inpatient care, you will be transferred to the appropriate unit as soon as a room is available. We transition patients from our emergency department into clinical care as quickly as possible, however, there are times when this may take several hours because a significant number of people transitioning from treatment units.
When one of our partial hospital programs is recommended for your treatment plan, our admissions team will assign you to the appropriate partial hospital program and provide instructions on when and where to report for program.
We also have partnerships with many community-based programs and will provide a referral should outpatient care be best. We will provide you with any necessary information, and when we’re able, we will also schedule your first appointment for you.